TERMS AND CONDITIONS

Dear customer, welcome to zklondon.com.

Before you proceed to making a purchase online, please read our Terms & Conditions, which constitute the agreement between us. 

They apply to all orders placed via our website. By accessing this website or placing an order, you agree to all Terms & Conditions stated on this page. All sales are subject to applicable UK laws. All text, images and content of this website are copyrighted and protected by law.

SHIPPING POLICY

We ship within the EU.

If we receive your order before 1pm on weekdays, we try our best to dispatch it on the same day. Orders (given the products are all in stock) received after 1pm, we dispatch the following working day. Orders placed over the weekend ship on Monday. Please, make sure you provide full and accurate shipping details on placing your order, to avoid any confusion and shipping issues. In case of missing or delayed orders, due to incorrect shipping details, you are not eligible for compensation.

For orders dispatched via Royal Mail or Parcelforce, please allow 2-7 working days for delivery. Parcels may require a signature on delivery.  

All products are fresh and handmade in small batches. If a product you see on the website is out of stock, we will make it for you. In this case, please allow up to 5 working days for your order to be processed & despatched.

* When ordering in the run up to big public holidays, please check our Shipping & Delivery page for ordering deadlines and expected delays and updates.

* If you happen to order over a bank holiday, your order will be processed on the first working day, usually a Tuesday.

RETURN POLICY

Refunds and exchanges are not offered. We only replace items, if they have arrived damaged and sufficient proof is provided. If you require a replacement, please contact info@zklondon.com within 48 hours of receiving your order. In the case of returning faulty items, shipping costs are non-refundable. If you wish to cancel an order, please email us at info@zklondon.com within 24 hours.

PAYMENT METHOD

Prices are in GBP including VAT. Payment is made via Paypal, credit or debit card. Cash or cheques are not acceptable payment methods. We take your payment at the time of ordering.  Once we've received and approved your order, we then send you an email. 

We reserve the right to review our prices and change them without prior notice. In cases of promotions and special offers, we reserve the right to withdraw them at any time and without notice. 

PLEASE, NOTE

We have done our best to describe clearly and accurately the products on our website, but reserve the right to make changes without notice. We give no guarantee that packaging, colour or product appearance will be exactly the same as shown on the website. Please notice that variations in the appearance of the products is very unlikely, but possible due to the handmade manufacturing process and the raw nature of plant ingredients we use.

Our advice on this website is by no means to be taken as medical advice. If you have any concerns about using any of our products, please consult with your GP or other professional medical practitioner. 

WHOLESALE

For all wholesale enquiries, please email info@zklondon.com

PRIVACY POLICY

Your privacy is extremely important to us. We do not store any card details. All credit cards are removed from our records after your payment is completed. The information you choose to give us is used only for services you opt to receive, such as newsletters and the orders you place. We never disclose your information to anyone else and we will not sell or trade your information. 

GET IN TOUCH

OUR SHOP

Address: 2 Chaseville Parade,

Chaseville Park Road, London,

N21 1PG

Phone: 020 8360 7432

Email:  info@zklondon.com

OPENING HOURS

Mon - Sat: 9am - 6pm
​Sunday: closed

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